This course provides a comprehensive understanding of workplace mediation as a voluntary and confidential approach to resolving both informal and formal conflicts within the workplace. Participants will learn how mediation is facilitated by a professionally trained, independent, and impartial mediator who supports individuals or groups in moving toward mutually acceptable solutions. Throughout the course, learners will explore techniques used to uncover underlying issues, improve communication, and encourage a clearer understanding of each party’s perspective. The course emphasizes collaborative problem-solving rather than determining fault, and equips participants with skills to identify options, clarify differences, and work constructively toward resolution. While mediation does not guarantee an outcome, this course highlights how the process can effectively create a pathway to more positive and productive working relationships.
What you'll cover
- To deliver The CPD standards accredited mediation training for delegates leading to the Accredited Workplace Mediator
- To understand the theories underpinning conflict and mediation
- To develop an awareness of the role of the mediator within the modern workplace
- To develop the skills required to mediate complex workplace disputes
- To provide opportunities for mediation practice, feedback, reflection, and professional development
- To assess mediators’ competencies using a mix of written and practical assessments
