Turn frameworks into an aligned culture engine

Even strong leadership will struggle if policies, processes and systems are all pulling in different directions. People soon slip back into old habits but the day-to-day running of your organisation should back up the culture you are building.

Most unhealthy cultures can be traced back to an unclear foundation: values that sound good in a handbook but do not show up in daily decisions made from the top down. Putting frameworks in place to align everything will save time and money, and increase productivity.

Why ICL?

£28.5
billion is the annual cost to UK organisations of workplace conflict (Acas, 2021)
10x
million people experience conflict at work each year (Acas, 2021)

Policy approach vs restorative frameworks

Fundamentally, enhancing performance and cultural transformation revolves around establishing and fulfilling expectations. In organisations, attention is focused on achieving predetermined goals and what it takes to make that happen.

Strong organisations are built on how well employees collaborate, set clear objectives, and receive fair treatment, while contributing to growth. Transparent and clear policies and procedures can enhance employee interactions, minimise frequently occurring barriers, and enhance the organisations culture.

But, workplaces need to have the courage to move away from harmful, outdated HR policies by introducing modern, agile and restorative frameworks. We can support you in moving towards this approach for dealing with issues such as attendance, performance and grievances. The restorative framework offers a values-based, person-centric approach to leadership, HR, wellbeing, and employee relations.

Conflict is common and sometimes, it can be healthy. If disagreements are handled respectfully, equitably and productively, the outcome is learning, growth and being the best versions of ourselves.

Ask us today about our training courses on Strategic Thinking, Influencing Skills, and Success With Change.

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How we reframe it

Values audit

We map what your organisation actually rewards against what it claims to value, and then makes suggestions as to how to close the gap.

  • Structured review of stated values against day-to-day practice.
  • Interviews across every level to surface the real culture.
  • A clear report showing where words and actions diverge.

Decision frameworks

We give you practical frameworks to help your leaders apply values under pressure, not just when everything is going smoothly.

  • The Positive Dialogue Framework: Moves you towards a modern, agile and restorative approach by promoting early dialogue and remedies such as coaching, facilitation and mediation. This replaces outdated policies with one cohesive solution that substantially reduces time, resources and costs involved in formal procedures.
  • The Positive Performance Framework: Drawing on systems thinking and behavioural science across the whole colleague journey, with a strong emphasis on constructive, considerate, and cooperative feedback. Can be used top develop role profiles, solid recruitment processes and colleague onboarding, whilst improving employee satisfaction and performance.

Embedding and review

We provide regular and ongoing check-ins so that your frameworks stay current as the organisation evolves and grows.

  • Updates that take account of new legislation, or industry specific guidelines.
  • Refreshed guidance as you restructure or grow the business.
  • A meaningful relationship with a senior member of our team for when you have questions, or need some extra guidance.
View all courses

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Ready to audit your
workplace culture?

Get in touch today to start your cultural transformation journey and enquire about our bespoke services.