With greater self-awareness of their emotions and the ability to empathise and understand other people’s emotional state, your team will perform better in the workplace. In other words, being emotionally intelligent makes a real difference to performance and, therefore, profit. Emotional intelligence training is not just a desirable ‘soft skill’. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ. It gives you very real and concrete benefits and should be an essential element of any staff development programme: This training course sets out to provide your participants with the fundamental knowledge required to develop their awareness of EI and in doing so help them to perform more effectively.
What you'll cover
- Be aware of emotions and the impact they have on their performance
- Recognise and understand emotions in others and how to adapt their behaviour to suit
- Regulate their emotions and so enhance performance
- Handle and inspire emotion in others
