How we interact and communicate with others is essential in determining how healthy our relationships will be, at work and socially. Building our interpersonal skills can, undoubtedly, improve our relationships. In the workplace, having good ‘people skills’ is seen as a cornerstone of business success. This Interpersonal Skills training course will help develop your participants ability to adapt their behaviour and approach based on the situation and the response that they get. They’ll learn how their behaviour affects others when they communicate and how best to overcome barriers to effective communication.
What you'll cover
- Describe interpersonal skills and behaviour cycles
- Apply the concepts of transactional analysis
- Use language patterns to show positivity
- Build rapport to help build positive relationships
- Use the principles of persuasion to influence others
