Root cause analysis (RCA) is a method of problem solving that looks at the root cause of events rather than focusing on the initial ‘symptom’. By focusing on the root cause, it is hoped that the likelihood of problem recurrence will be reduced or eliminated. However, it is recognised that complete prevention of recurrence by a single intervention is not always possible. Therefore, root cause analysis should be thought of as a process of continuous improvement. Root cause analysis is a series of tools and measurements rather than a single approach in itself. Through the use of these tools, the user/s are able to identify the key to an issue and take steps to ensure that the problem does not reoccur. This Root Cause Analysis training course has been developed with the aim of improving the participants ability to focus on continuous improvement within their organisation.
What you'll cover
This training course is aimed at helping your participants to become effective at Root Cause Analysis by using the following tools:
- Pareto & Stratification
- 5W + 1H
- Fishbone Analysis
- 5 Why’s
