Delighting your customers

If customer service is an integral part of your organisation it is imperative that the service you provide is of the highest possible standard. This is heightened when things don’t go as smoothly as you would hope. We use our mediation expertise to support organisations in improving their clients customer service experience, taking service to a new level.

Benefits of improving customer service:

  • Customer retention

  • Builds a company’s brand and reputation

  • Decreased employee turnover

  • Increased Productivity & Organisation Growth

Our product offering:

Undertaking the 360˚ Needs analysis. The review typically combines normative, qualitative and quantitative techniques. Providing a professional review of root causes and themes to support the organisation in moving forward.

COURSE IN

High Quality Customer Conversations – 1 day CPD course.

  • Understand their customers and their needs

  • Follow a clear process for communicating with customers

  • Use Questioning and Listening skills effectively with customers

  • Effectively manage difficult situations with customer

BESPOKE COURSES

Tailored Packages

All our courses and training packages, including modules covered, can be bespoke to your individual or business needs.